Most standard items ship within 5–10 business days after your order is confirmed.

Yes, we offer worldwide shipping. Customs duties and import taxes may apply depending on your location.

As soon as your order ships, you will receive a tracking link via email.

Costs depend on product size, weight, and delivery location. Final costs are shown at checkout. For large equipment like chambers, shipping costs are calculated individually.

For large items like chambers, delivery will be coordinated directly with you. For smaller items, standard courier schedules apply.

Yes, every LED panel is inspected and tested before leaving our warehouse.

Panels emit some warmth but are designed with cooling systems to stay safe for regular use.

• Panels: High-intensity, fixed-use.
• Blankets: Portable, wrap-around.
• Mats: Flat design, good for lying down.
  

We recommend 10–20 minutes per area, depending on your needs.

Unless explicitly stated, our products are not certified as medical devices. They are designed for general wellness and recovery.

Yes, protective glasses are included with each order.

Our panels use scientifically validated red and near-infrared wavelengths.

Blankets come with removable covers that can be cleaned. Mats should be wiped down with a soft cloth.

Yes, all products are covered by a 3-year warranty.

Yes, daily use is safe. Many users see benefits within weeks of consistent use.

Chambers require a consultation first. Please contact us to discuss your needs and installation options.

Yes, we can arrange professional installation at your location.

Chambers require sufficient floor space, ventilation, and power supply. Our team will advise during your consultation.

Delivery times vary but are usually 7–14 business days depending on logistics.

Yes, we offer models for both home and professional/clinic use.

Yes, consumers have a 14-day right of withdrawal.

Yes, the following are excluded:

• Custom-made or personalized items
• Sealed products that can’t be returned for hygiene reasons
• Large equipment (e.g. chambers, cold tubs) that can’t be returned by normal post

Customers are responsible for return shipping costs unless the product was faulty or damaged on arrival.

Refunds are processed within 14 days once we receive the returned product.

Please contact us via email at hello@martinssons.de to initiate a return.